WARRANTY & RETURNS POLICY
CRAZY VAPE will do the utmost to resolve any issues you are having with your purchase. Please contact us +353 89 2424 754 or email@example.com and we will discuss your options further. All electronic cigarette components have a limited lifespan and will eventually need to be replaced.
All products bar eLiquids can be returned to us within 28 days of purchase providing the item is still in original and unused condition. Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 24 hours of receipt if you item is damaged or faulty and we will replace it or refund where possible.
eLiquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned . All batteries have a 28 day warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.
Advanced Kits have a 28 day warranty, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty.
All products where applicable are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us using the form at the bottom of the website. If you wish to return an item, please email us providing the following information.
- Order number
- Reason for return (faulty, dead on arrival, etc.)
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