POSTAGE / DELIVERY / INSURANCE / CUSTOMS
NEW SHIPPING & POSTAL CONDITIONS - PLEASE READ
BY COMPLETING YOUR PURCHASE YOU AGREE TO THE CONDTIONS SET BELOW
UNFORTUNATELY WE ARE HAVING TO IMPLEMENT NEW POSTAL / SHIPPING CONDITIONS DUE TO THE INCREASING NUMBER OF CUSTOMERS WHO APPARENTLY DO DO NOT RECIEVE THEIR PARCEL.
ORDERS UNDER €50 ARE SENT BY NORMAL POST THROUGH AN POST - THESE ARE NOT TRACKED AND ARE SENT AT THE CUSTOMERS OWN RISK... WE WILL NOW TAKE PHOTOS OF THE ITEMS IN YOUR ORDER AND A PHOTO OF THE PACKAGE WITH THE ADDRESS AS OUR PROOF OF POSTING..... WE WILL NOT BE HELD RESPOSIBLE FOR YOUR ITEMS NOT REACHING YOU AND WILL NOT SEND OUT REPLACEMENTS.
FOR ORDERS OVER €50 WE WILL SEND THESE PARCELS USING A TRACKING SYSTEM SO YOUR ORDER WILL BE TRACKED & INSURED AGAINST ANY LOSS.
Orders before 3pm will be dispatched the same day as long as all products are in stock. Irish customers will usually get the package the next working day, sometimes An Post are super busy and it takes longer, but generally this doesn’t happen too often. European customers will get it within 5-7 working days and International customers will normally get it within 10 to 14 days.
In general please allow 4 working days to receive your package ( Ireland only )
Typical delivery times are as follows.
Within Ireland = 1 working days (95% of the time)
Within Europe = 5 – 7 working days
Rest of the world = 10 – 14 working days
If you for any reason have a delay in your order past the timeframes laid out above contact us and we’ll look into it immediately.
In general, over 95% of our parcels arrive to our customers on time.
Crazy Vape will send parcels out Tracked on orders above €50.
- Please remember, orders placed after 3pm will be sent the following day.
- Working days include Monday to Friday.
- Saturdays, Sundays & Bank Holidays are NOT working days.
Full Insurance is included within the tracking on every single Domestic ( Irish ) order.
However INTERNATIONAL CUSTOMERS PLEASE NOTE :-
Full insurance for your product when sent is not always available - To some countries the maximum insurance is only €35
Please bear this in mind when placing an order as even when items are sent tracked they can go missing or get damaged.
Crazy vape will only refund at any one time the maximum that the carrier has insured the package for.
Crazy Vape will NOT make up the difference in loss or be liable for missing items under any circumstances as when the package is sent delivery is completely out of our control.
Customers for international orders should be aware that potential import duties to their destination may incur extra duties / charges.
Crazy Vape is not liable and will not be held responsible for customs charges to international destinations.
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